Nov 9, 2015
This Client has three prolapsed discs in her back. Her husband has to push her about in a wheelchair while they wait for the hospital to decide how best to treat the condition. She was waiting for her first (low) ESA payment when we were made aware of her situation, and was going to have to pay that to her mother to cover what she was needing to borrow for shopping. In addition, her fuel meters needed topping up. Our agent asked if we could provide £30 to £50 to deal with the meters, but we looked at the wider situation and decided that it would be more helpful to provide for the meters, a food delivery and maybe something extra for "feelgoods." We therefore settled on a figure of £150.
Here's some of the conversation that our agent had with this Client:
Oh wow. Thank you so much. I really appreciate it.
You are very welcome, just glad to be able to help. Are you able to do an online shop to save you going out?
I know it sounds strange but my mum and husband would take me coz to be honest it's about the only time I manage to get out."
and, while the transfer of funds was in progress:
That's amazing. Honestly you don't know how much weight this has lifted off me."
Thank you so much. I honestly don't know what I would have done without you and [Agent2] xx"