Feb 5, 2019
This lady was brought to our attention by our agents. She is a lady in her late forties, that is in receipt of Universal Credit, but because her adult son currently lives with her that UC amount is seriously reduced. He is moving out soon to move in with his girlfriend, this will leave her subject to bedroom tax as she will be occupying a 3 bedroomed home. She is really struggling and is in quite serious debt, so our agents are referring her to their debt team to try to get this resolved. She has been a victim of domestic violence which has been so severe it has left her with a brain injury. This has meant she is unable to work, plus she rarely sleeps for very long as any noise and she wakes up. She is afraid to leave the house as her ex-partner knows where she lives and has already damaged the property leaving her with a broken window she cannot afford to have repaired and her landlords have said that because it was done deliberately they won't pay to repair it either, so she is in her home and it is freezing cold. She doesn't currently have any money for heating or for food. We agreed to send her £100 to allow her to buy food and put credit on to her energy meters.