Sep 29, 2015
When this Client was left fuming over a wasted £30, caused by two Departments not working together properly, we were able to step in and replace the money far more quickly than the claim that will go through channels. One Department was saying that a medical assessment had to be via an appointment at the examiner's offices; the other was saying that a home visit had been approved. Each Department was unwilling to take responsibility for the confusion, leaving the gentleman concerned practically tearing his hair out with frustration.
We added an extra tenner to the award, just so that a small treat can help this Client's GRRRRR!!-ometer subside back to zero, and the eventual refunding of the wasted fare by the DWP can give him a further boost when it arrives in his bank.