Dec 20, 2016
Our agent whilst at her local authority housing office, assisting another client, came across a lady she knew of, very distressed. She discovered that she was under threat of eviction, as she had been sanctioned three times from her ESA payments. This had resulted in her housing benefit not being paid, leading to her being in arrears on her rent. Our agent has confirmed that if it becomes necessary that this lady needs to go to court to fight an eviction order, she will be with her every step of the way to make certain it is not enforced. She was also going to speak to the DWP, as this is a very vulnerable woman, that has issues which has led to the sanctions, but the DWP are not taking these into consideration. Our agent will also be attending the council offices with this lady to help to get her rent issues resolved. Even sanctioned, this lady should have been made aware that she had the right to apply for housing benefit on a nil income basis, not left unsupported and without financial aid. Our agent advised us that she was making a formal complaint as she was unhappy about the lack of advice they were offering. We agreed to send across £200 to help.