May 28, 2018
We were asked to help a single man who is seriously struggling to manage financially, on top of suffering with mental health issues. He is in debt with his landlord and has been giving extra money to them, leaving himself without money for food. Our agents suspect there is an issue with this man's housing benefit, which they are hoping to be able to resolve, however the stress of the money owed to his landlord has resulted in him self-harming, and our agent was on the phone to him waiting on an ambulance to take him to A&E, while we were reviewing his case. We agreed to send him £60 to allow him to buy some food and top his phone up a little, as this is his link to the outside world.
May 24, 2018
Our case today was for a man, sadly now widowed and lives alone. He has severe diabeties which has affected his eyesight causing cataracts to form in both eyes, and he has issues with his mobility. He is currently in receipt of Universal Credit and has been advised to apply for Personal Independence Payments, which they have done, but it will take several weeks before he is even assessed as suitable to claim. In the meantime he does not have any food, not does he have any spare money to put on to the meters so that he might have access to hot water. Our contact would normally offer him a food voucher to take to a food bank, but many of the tinned foods that he would be provided with would not be suitable for him to eat. We agreed to send him £80 so that he could resolve both these issues.
May 18, 2018
A strange request, but one based in decency. A homeless team that work on a daily basis with people that are street homeless told us about a situation where if you are on the streets and don't have much in the way of belongings, often you only have the underpants you are standing up in, if that at all. They try to keep themselves clean by washing them in public toilets and dry them under the hand dryer before putting them on again before they leave. Their request was for some funds to buy enough pairs of underpants so that they could make sure that those they see daily can have a spare or first pair. We agreed to send them £75 so that they could stock up on some supplies.
May 17, 2018
We were asked to help a lady who fled a difficult home situation with her two teenage children. The eldest child is epileptic and she herself suffers with fibromyalgia and is in constant pain. She worked as an architect until ill health left her unable to work anymore. Having fled the family home she has arrived in another part of the UK but was unable to bring with her any essential items she might need like a washing machine. She doesn't have the strength or energy to take their clothes and bedding to the laundrette, so a washing machine is essential. We agreed we would send across £80 to cover the cost of a reconditioned machine.
May 17, 2018
The request for help today came for a lady, 88 years old who has had her gas cooker condemned, leaving her unable to cook any food for herself. She is on an extremely low income, and in receipt of pension credit, but does not have any money spare to be able to put towards a replacement. We agreed that we could cover the cost of a reconditioned gas oven and £30 towards having it fitted.
May 10, 2018
Our agents contacted us about a family that are currently living in one of their homelessness shelters. The family unit are a single mother and three children. Four years ago the mother, who had previously been supporting herself and her children on her own, sufferent a serious accident which left her with severe mobility issues. The two older children care for their mother, and one of the children attends a school three miles away from where they have been housed. She had a bicycle which she used to cycle to and from school on, but it was stolen from the communal area at the previous shelter they were staying at as there was no space to keep it in the room they were staying in. The daughter is walking the three miles at the moment to and from school as well as caring for her mother before and after school as well and this is causing distress for the family. We were asked if we could contribute towards a replacement bicycle. We agreed to send across £50 so that they can find a second hand replacement on one of the local selling sites, as well as a padlock to keep it secured when it isn't being used.
May 10, 2018
Today we were asked to help a mum, mother of two children, one in her late teens who has a learning disability and a nine year old. She is in debt, which is aggravating her anxiety and depression as she feels she can't see any way out. She is having problems with her payments and is currently without any money, due to her rent payments being over the threshold for housing benefit so she has to find the shortfall somehow, which she is struggling to do. She is not due another benefits payment until the end of this month and currently is without money for food, etc. We agreed to send her £100 to last her until her next benefits payment. Our agents are going to support her with budgeting and applying for a discretionary housing payment.
May 9, 2018
Our case this time is a young mother of a 10 month old toddler, who has recently found herself single. She was on her former partner's claim for benefits and as a result is currently without any income. She has submitted a claim in her own name, however this will take some time before it comes into payment. She was hoping to return to work, but sadly the depression and anxiety keeps her a prisoner in her own home, and even if she found suitable employment the costs of childcare as well as all her other outgoings would make that prohibitive. We agreed we would send her £100 to tide her over until her payments could be received.