Feb 23, 2017
Today our agent told us of a lady who has been homeless in the past and has lived in homeless shelters. She was finally offered a permanent place to live, but in order to be able to move in she had to clear some outstanding arrears. She did this using her Employment Support Allowance payments, but by doing so this left her without any money for food, cleaning materials, or money to put on her gas and electric meters. She has Chron's Disease, so has to have a careful diet to stay on top of it. We agreed to send £100, so that she could put £15 on each of her gas and electric meters, and the remaining £70 to buy food to stock up with, as well as some cleaning materials.
Feb 23, 2017
We were contacted today about two men, one in a wheelchair. They are both street homeless, with absolutely no where to go. They are being supported to try to achieve permanent accommodation, but that is going to take time unfortunately. We sent across £140, which went towards buying them each a small tent, ground mat and sleeping bag. Hopefully with these they will at least stay dry and warm until something more permanent can be found for them.
Feb 23, 2017
We were contacted about a lady who had returned her completed Employment Support Allowance (ESA) forms to the DWP as requested. She didn't though send them recorded delivery, which she later regretted when the DWP claimed not to have received them. She discovered this when her ESA payments stopped without warning. This went on for a while as last month she had to borrow enough money to be able to pay her bills and buy food. She had sensibly sought a nil income form from her local authority to cover her rent and council tax payments. Eventually the DWP 'found' the forms and agreed that her payments would be reinstated, however they then cancelled them again just a few days later and she is still in the midst of trying to understand why this has happened or for the DWP to be able to explain why, as they don't appear to know why either.
As she is completely without money and needs to buy food, top up her gas and electric meters and buy some medical items we agreed to send across £100, which will hopefully tide her over until the DWP can reinstate her payments again.
Feb 22, 2017
A couple when they were made homeless placed their children with the woman's mother for safekeeping to keep them off the streets. They hadn't seen their children since last year, so we agreed to send across £30 to cover the return train fare for both Mum and Dad, and also a small amount to purchase some gifts for the children.
Feb 21, 2017
Our agents contacted us about a single mum, 28 years old, with two children, 10 and 4. The youngest has recently been diagnosed with Autism and they have moved into a property that allowed him to have his own bedroom. This mum has no family support as her own mother was/is a drug user and she has had no contact with her for 17 years. She has had to give up her job which she enjoyed to care for her youngest and was desperately in need of some items for the childrens rooms. She needed quilts and bedding for their beds and curtains for their rooms. The youngest suffers with incontenience due to his disability so she needed a new mattress for him, as well as some form of mattress protection. She had taken out a social fund loan to help her and the repayments for this would soon begin, so she was already be disadvantaged financially. We sent across £200 to cover all of this, so she could purchase what she needed.
Feb 21, 2017
This lady we helped had been taken advantage of by her violent and controlling ex husband when he encouraged her to claim for some benefits she was not entitled to. The DWP caught up with her and she was interviewed under caution where she admitted what had happened but that she had no idea she was not entitled. She trusted her husband to have made the correct claim. He promptly disappeared as soon as the money dried up. She has spent the past 8 years repaying this money each week from her benefits. Our agents have arranged with the DWP to lower the weekly repayments as she was only being left with £18.50 per week once the DWP repayments are made and she has covered her bills. This lady suffers with Chron's disease which means that she needs to follow a special diet which she struggles to afford. She also needs to wash her bedding and clothes frequently, as when she becomes stressed she soils these. Her washing machine, that she relied on, had broken beyond repair and she was unable to afford to use the launderette. Our agents had tried many places to secure a grant to purchase a new machine. We agreed to send her £250 so that a new machine could be purchased, delivered and installed for her.
Feb 21, 2017
We were approached regarding a young mum, a single parent, who was struggling with ill health herself and taking care of her two teenaged daughters, both of them suffering with aspergers, behavioural problems and suicide attempts. Both girls are in receipt of DLA, but one of whom was refused DLA on renewal of the award. This is currently being appealed. Losing that DLA award has had a knock on effect on her tax credits payments, with those being stopped and she has not had any money through since last November. Tax Credits have decided that there has been an overpayment as the Mum was late notifying them of the DLA stopping, so her Tax Credits payments have been halted until April 2017. We agreed to send across £100 as we found out that her rent and council tax payments were still being covered.
Feb 19, 2017
We were contacted urgently about a lady who is staying in a hostel and was complaining about a sudden and unexpected pain in her leg, accommpanied by it feeling very hot to the touch. The hostel had a look at it and said it was a bruise and nothing to worry about, but she rang 111 who told her to go to hospital. The trouble though was that she had no money to get to the hospital so said she'd leave it until the morning. We sent across £10 to get her to and from the hospital.