Jan 16, 2019
Our clients asked us if we could help a man who was in a large amount of debt regarding his rent. The amount we were asked to help with was far too high for us, we help with things like food and fuel (gas and electric). The man in question is a recovering alcoholic and is doing everything he can to stay off the alcohol and our contact is satisifed with his progress. He was in receipt of Employment Support Allowance but lost that in May 2018. The decision was appealed against, but again this was not successful. These breakdowns in benefits payments have had a negative impact on his housing benefit, hence the rent arrears. We offered him the best we could which is £100 towards fuel and food, and hope that he is able to work with his housing provider to avoid being evicted from his property.
Jan 14, 2019
We were approached about helping a single dad who has sole care of his two oldest children, and at the weekends care of his youngest two as well. Since taking on the care of the older children he has had to put in a claim for Universal Credit and he is really struggling to make ends meet. Our contact had been speaking to this man who said that he has nothing on his gas meter at all and 75p on his electricity meter. The house is cold, he is unable to heat it, nor does he have any money to be able to prepare a hot meal for them all. His next Universal Credit payment is not due for at least a week. We agreed that we would send over immediately £100 to go towards fuel and food.
Jan 2, 2019
Help was needed for a family that have taken on the 24/7 care and given space to their home to a 23 year old man, the son of the man of the house from a previous relationship. The boys mother had said that she could no longer cope and that he was now his fathers responsibility. The man has given up his job in order to care for his son, and this has impacted financially on the rest of his family, his wife and their new baby. The property they are currently in is too expensive for them to manage, so help is being given to help them move to somewhere less expensive, and will have enough room as the son needs a bariactric bed. The father is trying to do all he can to support his new family, and also his son who feels rejected by his mother. We agreed between us that we would send them £150 to help them out. We have since had reported back to us that the father has now had his benefits put into place, so hopefully things will begin to improve for the family.
Dec 22, 2018
We were asked to help a man who had lost his PIP (Personal Independence Payment) award. He successfully appealed it but it took a year to be heard and then although he'd won, he was waiting to be repaid the money he was due, dating back to when his PIP award was cancelled. Completely without money for Christmas he was really fed up as it meant even longer to wait. We offered him £50 to tide him over as finally found out that the payment to him from the DWP would be made on the 27th of this month.
Dec 21, 2018
A young man who had been street homeless for quite some time was finally offered a place to live, somewhere to call home. As he has been homeless for some time all he has are the clothes he was wearing, we were asked to help him with some money. Our agents had managed to secure some furniture and white goods for him, but he still needed bedding, saucepans, crockery, cutlery, towels, etc. He has made a claim for Universal Credit but his first payment won't be until after Christmas. We agreed we would send him £100 to help him get started on what he needs.
Dec 21, 2018
A young mum rang a helpline yesterday worried that once she'd been paid her Universal Credit payment and she'd covered her rent she wouldn't have enough money to buy baby milk for her 7 month old, as she had been in receipt of statutory maternity pay which had thrown her over a threshold for Universal Credit. She'd worked out she would have enough for most things but not be able to cover the cost of the baby milk, which would be £40 for the month of January. We agreed to send her £40 to cover the cost of this so it was one less thing to worry about. Our agents are organising food bank vouchers for her to keep her going.
Dec 21, 2018
We had an urgent case to respond to. A pregnant mother, baby due the 23rd of this month has had her benefits suspended because she has been told she has failed the habitual residency test. She actually has leave to stay indefinitely in the UK, however there was a house fire and her documents confirming this were lost in the fire. The DWP have already had sight of these documents when she applied in the first place, but they are now saying she isn't entitled. As her home and belongings were destroyed she is now living in temporary accommodation, housed by her local council. She is in the process of getting her documentation replaced via the Home Office and has been given a small grant of £105 by her council but she cannot claim anything more. That money she used to buy food for herself and some items for the baby, however she does not even have money to be able to get herself to the hospital when she needs to. We agreed to send her today £150 so she can have some money to help her out. Our agents are supporting her in getting the habitual residency test resolved and are appealing the Universal Credit suspension decision.
Dec 20, 2018
A young mum who is currently living in a refuge with her 4 year old daughter is waiting to receive her first Universal Credit payment. So far she has received two crisis loans and has been told that she cannot have anything more. It could be several weeks before she receives her first UC payment and faces Christmas without money or food. Our agents asked us if we could offer some help to her and her daughter. We agreed to send her £100, plus a further £50 for them both to enjoy some Christmas cheer.